Refund Policy

Refund Policy

At Discoverly, all purchases are considered final and non-refundable. By completing a payment on our platform, you agree to this Refund Policy.

No Refunds

Payments for services such as promotions, advertisements, listings, or premium features are non-refundable under any circumstances once delivered. Changing your mind, dissatisfaction after use, or failure to utilize the service does not make you eligible for a refund.

Limited Exceptions

A refund may only be granted if:

• You were billed in error (e.g., duplicate charge).
• The service was not delivered at all due to a verified technical issue on our side.

These cases are reviewed individually, and Discoverly reserves the right to approve or deny refund requests at its sole discretion.

Non-Eligibility

Refunds will not be provided if:

• You request a refund after the service has already started or been delivered.
• Your listing or promotion was removed due to violation of our Terms of Service or community rules.
• You purchased a service by mistake or without proper authorization.
• You were dissatisfied with the results (e.g., fewer clicks, less engagement, or different outcome than expected).

Refund Request Process

If you believe you qualify under the Limited Exceptions, you must contact us within 72 hours of the charge at: discoverly010@gmail.com or make a ticket at discord.gg/discoverly in the tickets channel.

Your request must include:

• Your account ID / username
• Transaction ID / receipt
• Explanation of the issue

If approved, refunds are processed back to the original payment method only. Processing times depend on your payment provider.

Final Decision

Discoverly reserves the right to make the final decision on all refund requests. Abuse of refund requests may result in account suspension or termination.